Shipping & Returns

Last Updated: September 2026

Thank you so much for supporting Flat Tire Farm! Many of our products are handmade here in Alaska, and every order is packed with care before beginning its journey to you.

U.S. Shipping

FREE SHIPPING on U.S. orders of $100 or more. Whoop!

U.S. orders are generally shipped using USPS Priority Mail or USPS Ground Advantage, depending on the size, weight, and destination of your order.

Shipping to and from Alaska can take a little longer than shipping within the Lower 48. We feel your pain! Please keep this in mind when placing your order, especially if you are purchasing something for a particular date or occasion.

Processing & Delivery Times

We generally need 2–5 business days to pull, package, and prepare your order for shipment.

Once your order ships, you will receive an email with tracking information at the email address provided during checkout.

Because we live and work in Alaska, severe weather, road conditions, carrier disruptions, and other circumstances outside our reasonable control can occasionally affect processing or delivery times.

If we become aware that we cannot ship your order within the timeframe originally provided, we will contact you regarding the delay and provide any options required under applicable law.

USPS delivery dates and tracking estimates are estimates provided by the carrier and are not guaranteed by Flat Tire Farm.

Presale Items

Some products may occasionally be offered for presale and will include an estimated shipping date in the product description. Presale items do not follow our standard processing timeframe.

If your order includes both in-stock and presale items, your entire order will generally ship together once the presale item is ready, unless otherwise stated.

Presale shipping dates are estimates. If we are unable to ship your presale item within the timeframe originally provided, we will contact you with an updated estimated shipping date and, when required, provide the option to cancel the delayed item or order for a refund.

Please review the estimated shipping information on the individual product page before placing your order.

Tracking, Lost & Damaged Packages

Once your package has been accepted by USPS, your USPS tracking information will generally provide the most current information about its journey.

If tracking shows an unexpected delay, we recommend checking the tracking information directly with USPS first.

If your package appears to be lost, arrives damaged, or you experience another problem with your order, please contact us through our Contact page or at TheFlatTireFarm@gmail.com so we can help determine the appropriate next step.

Please do not discard damaged products, shipping boxes, or packing materials until the issue has been resolved. Photographs or the original packaging may be needed to document damage or submit a carrier claim.

Packaging

We love giving packing materials another life whenever we can!

Your order may be packaged using recycled or reused materials, including shredded local newspaper and other protective materials. Packing materials may vary from order to order.

Shipping to Canada

Shipping to Canada from Alaska can be expensive. We know...it's horrible!

Available shipping methods and rates will depend on the size, weight, and destination of your package.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. These charges are not included in your purchase price or shipping charge unless specifically stated otherwise.

International delivery times can vary considerably because of customs processing, carrier delays, weather, and other circumstances outside our control.

Other International Shipping

If you live outside the United States or Canada and would like to purchase from Flat Tire Farm, please contact us through the Contact page or email TheFlatTireFarm@gmail.com before ordering.

Please include the products you would like to purchase and your country and mailing destination so we can determine whether shipping is available and provide a shipping quote.

International customers are responsible for applicable customs duties, taxes, import fees, brokerage fees, and other charges imposed by their country or carrier unless otherwise stated.

Certain products may be restricted or prohibited from import into some countries. Flat Tire Farm reserves the right to decline an international order when we cannot reasonably or legally ship a product to its destination.

Multiple Orders

Did you forget something? It happens!

If you place multiple orders within a short period of time, we will do our best to combine them when possible.

We cannot guarantee that orders can be combined once they have entered the packing or shipping process.

If we are able to combine your orders and doing so results in a meaningful reduction in shipping costs, we may refund excess shipping charges at our discretion, less any applicable nonrefundable payment-processing costs.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate requests received before your order has been packed or shipped, but we cannot guarantee that an order can be changed or canceled once processing has begun.

Once an order has shipped, it cannot be canceled.

If a customer-requested cancellation is approved before shipment, the refund may be reduced by payment-processing fees that are not returned to Flat Tire Farm by the payment processor, where permitted by applicable law. Flat Tire Farm will not deduct more than the actual nonrefundable payment-processing costs associated with the canceled transaction.

If Flat Tire Farm cancels an order because we are unable to fulfill it, the applicable amount paid for the canceled order will be refunded in full to the original payment method.

If Flat Tire Farm is unable to ship your order within the timeframe originally promised, we will provide notice and any delay or cancellation options required under applicable law.

Returns

Because many Flat Tire Farm products are handmade and include personal-use products such as soaps and body products, we generally do not accept returns of opened or used personal-care products.

Please contact us before returning any item. Products returned without prior authorization may not be eligible for a refund.

For unopened and unused products, please contact us within 30 days of the shipment date with your name, order number, item involved, and reason for your request. We will review the circumstances and let you know whether the item is eligible for return or another resolution.

Unless the return results from an error by Flat Tire Farm or otherwise required by law, customers are responsible for applicable return shipping costs.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer protection law.

Handmade Products

Part of the beauty of handmade products is that no two batches are exactly alike.

Colors, patterns, scents, shapes, weights, textures, and other characteristics may vary slightly from photographs, previous batches, or a previous purchase. These normal handmade variations are not considered product defects.

Please review product descriptions and ingredient information carefully before purchasing.

Personal preferences regarding scent, color, design, or texture generally are not grounds for a refund.

For additional information about our handmade personal-care products, ingredients, and appropriate use, please review our Product & Safety Disclaimer.

Problems With Your Order

We want you to receive what you ordered and for it to arrive in good condition.

If we made a mistake with your order, you received the wrong item, or something arrived damaged, please contact us as soon as reasonably possible through our Contact page or at TheFlatTireFarm@gmail.com.

Please include your:

Name
Order number
Date of purchase
Product involved
Description of the problem
Photos, if the item arrived damaged or incorrect

We will review the situation and work with you on an appropriate resolution.

Refunds

Approved refunds will generally be issued to the original payment method.

Once a refund has been issued, the amount of time it takes to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

For an approved customer-requested cancellation, actual payment-processing fees that are not returned to Flat Tire Farm may be deducted from the refund where permitted by law, as described above.

If a refund results from an error by Flat Tire Farm, an order Flat Tire Farm cannot fulfill, or another circumstance requiring a full refund under applicable law, Flat Tire Farm will not deduct those processing costs from the amount that must be refunded.

Questions?

Have a question about an order or shipping before you purchase? Please reach out through our Contact page or email us at TheFlatTireFarm@gmail.com.

Shipping from Alaska can sometimes be an adventure, but we'll do our best to get your Flat Tire Farm goodies headed your way safely and as quickly as we reasonably can.

Be blessed, friends!